Your Privacy Is Our Responsibility

This Privacy Policy ("Policy") applies to users ("you" or "user") of the bate jili platform and its related services. The terms set out in this Policy form an integral part of our Terms and Conditions and both documents must be read together. By using the bate jili website or app, you are considered to have agreed to the terms described in this Policy.

1 Definitions and Scope of Application

In this Policy, "personal information" means any information that can directly or indirectly identify a specific individual. This includes name, mobile number, email address, IP address, identity document details and financial transaction records.

This Policy applies when you:

• Register or log in to the bate jili website or mobile app;
• Play any game, place a bet or complete a financial transaction;
• Contact the customer support team;
• Participate in promotional offers or email newsletters.

2 What Information We Collect

2.1 Registration and Account Information

When opening an account, you are required to provide certain information, including your full name, date of birth, email address, mobile number and a copy of a government-issued identity document for identity verification (KYC). This information is used to confirm the user's identity and to prevent access by minors.

2.2 Financial Transaction Information

Financial information provided via bKash, Nagad, Rocket, Upay or bank transfer during deposits or withdrawals is recorded. This includes the transaction amount, date, method and reference number. Full payment card numbers or confidential bank account details are not stored on our servers.

2.3 Technical and Usage Information

When you use our platform, certain information is collected automatically. This includes IP address, device type, browser type and version, operating system, session duration, a list of pages visited and click patterns. This information is used to improve the platform's performance.

2.4 Cookies and Similar Technologies

bate jili uses cookies and similar tracking technologies. Some of these cookies are essential for the basic functioning of the platform (such as maintaining login sessions), while others are used for statistical analysis and personalised experiences. You can control or disable non-essential cookies by changing your browser settings.

3 Purpose of Using Information

The information collected is used for the following purposes:

• Creating and managing accounts and verifying identity;
• Processing deposits, withdrawals and other financial transactions;
• Complying with applicable laws and financial regulations;
• Detecting and preventing fraud, money laundering and suspicious activity;
• Providing customer support and resolving complaints;
• Managing bonuses, promotions and VIP services;
• Ensuring the security and performance of the platform;
• Introducing new features and improvements to the platform.

bate jili never sells your personal information to third parties. Sharing information with third parties is done only in the limited circumstances described in Section 4.

4 Disclosure of Information and Third Parties

bate jili may disclose personal information in the following specific circumstances:

4.1 Service Provider Partners

Only the necessary information may be shared with selected third parties that assist with payment processing, technology infrastructure, game software operation and fraud prevention. All such partners are bound by agreement to maintain data protection standards.

4.2 Legal Obligations

Information may be disclosed where required to comply with applicable laws in Bangladesh, court orders or legitimate requests from government authorities.

4.3 Platform Protection

A limited amount of information may be disclosed where there is a reasonable need to protect the security of the platform or the rights or property of other users.

5 Retention and Deletion of Information

Your personal information will be retained only for as long as it is necessary to fulfil the purposes described in this Policy. Even after an account is closed, certain information may be retained for a longer period due to legal obligations, dispute resolution or fraud prevention requirements.

Financial transaction records are retained for the applicable legal minimum period. Identity verification documents may be kept for up to five years after account closure.

6 Information Security Measures

bate jili takes both technical and administrative measures to protect your personal information. Notable among these are:

• All data transmissions secured through SSL (Secure Socket Layer) encryption;
• Access to personal information restricted to authorised staff only;
• Regular security assessments and monitoring;
• Automated monitoring systems to detect suspicious activity;
• Regular training for staff involved in data management.

However, no internet-based method of transmitting or storing data can be guaranteed to be 100% secure. For this reason, keeping your account password confidential and staying alert to unauthorised access is also your responsibility.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access and Correct Information

You may view the personal information stored in your account at any time and request correction of any incorrect or outdated information.

7.2 Request for Deletion of Information

You may request deletion of your personal information where this does not conflict with legal obligations. Even after account closure, some information may need to be retained due to financial or legal obligations.

7.3 Right to Object to Processing

In certain circumstances, you have the right to object to how your information is being processed or to request that processing be restricted. Such requests can be submitted through customer support.

7.4 Withdrawal of Marketing Communications

If you no longer wish to receive promotional emails or messages, you may withdraw this consent at any time by informing our customer support team.

8 Protection of Minors

bate jili strictly enforces a 21+ age limit. It is strictly prohibited for anyone under the age of 21 to open or use an account. We do not knowingly collect any information from minors. If evidence is found that a user has violated the age limit, that account will be suspended immediately and the collected information will be deleted.

For more information on responsible use, please read our Responsible Gaming page, which covers important topics such as setting play limits and self-exclusion.

9 Third-Party Links and Services

The bate jili platform sometimes uses services from third-party game studios or payment gateways. These third parties have their own privacy policies and their own rules apply on their platforms. bate jili is not responsible for the data collection or usage practices of these third parties.

10 Changes to the Policy

bate jili reserves the right to update this Privacy Policy at any time. In the event of any significant changes, users will be notified via their registered email address or through a public notice on the platform.

An updated policy takes effect from the date of publication. Continued use of the platform after changes have been made will be considered as your agreement to the revised policy. You are therefore advised to visit this page regularly.

11 Applicable Law and Jurisdiction

Any dispute or claim relating to this Privacy Policy will be governed by applicable law. For more details on our overall commitment to data protection and the terms of use of our services, please visit our About Us page.